Frequently Asked Questions

Product Questions

What kind of wood do you use?

All of our shelves (Horizontal Surfaces) are made with Select Solid Pine from the Pacific Northwest. All Uprights, Cross Rails, Drawer Fronts, Doors, Component Rails (Vertical Surfaces) are made with Select Solid Hemlock also from the Pacific Northwest. We use Hemlock as it has little to no knots and is much harder than pine. Pine and Hemlock are associated wood species that share the same grain patterns and tone. All of our lumber comes from FSC Certified Green Forests. We use several sources for our Pine and Hemlock including the Collins 96,000 acre Lakeview Forest in Klamath County Order, the 94,000 acre Almanor Forest tucked into the Sierra Nevada Mountains of Northern California and Sierra Pacific Industries Timberlands in Whatcom, Skagit and Snohomish counties of Washington State. Our lumber is harvested in these forests using "Single Tree Selection". Typically, the harvest is only 2 to 4 trees that are hand selected per acre of forest. This is the most responsible method of harvesting trees. In addition to protecting the forest, this type of forestry also protects wildlife.

What type of finish material do you use?

We use Sherwin Williams LOW VOC Water based finishes in our clear and tinted finish options. We have complete specifications in our Material Safety Data Sheets section if you want more details.

Direct Link to Material Safety Data Sheets

What finishes are your closets available in?

We offer nine (9) finish options.

Click here to see our finish options

Can I install your closet unfinished?

Yes, our "Unfinished" option, will come sanded smooth. It may age faster than a clear or tinted finish and show dust easier over time, but it will be just as durable. Currently, there is more than 250,000 lineal feet of "Unfinished" Lundia Closets Systems in Macy's, JC Penny, Ann Taylor, Polo Ralph Lauren, Cost Plus World Market and Pier One Import store stockrooms being use to hold their merchandise. Many of these installations are well over 20 years old.

Is Unfinished ready to be stained or painted?

Our "Unfinished" option, will come sanded smooth. However, you will most likely still want to do some additional prep work if you are going to add a new finish to it. This may include finer sanding and removal of any residue dust.

How much weight can each shelf hold?

A single 24"wide shelf can hold well over 500 lbs!!! Try that with melamine or particle board. The fact is, in over 50 years of manufacturing Lundia shelving and in over 10,000 commercial installations, we've never seen a single shelf break. If a shelf is overloaded you might see a deflection. For most bookcases, typically any 24", 30" or 36" wide shelf will not deflect. Our 42" and 48" shelves may bow slightly if they are overloaded. Click the link below for more details and photos on weight capacities:

Click here for more details on How Strong is Lundia?

What is the depth of your closet?

We have the most size options. Our closets are available in 9"deep, 12"deep, 15"deep, 18"deep and 24"deep. Drawers and hang bars are only available for 15", 18" and 24"depths. We do not make custom depths.

What is the height of your closet?

We have more height options than any other source in the world. Our heights include: 18", 24", 30", 36", 48", 60", 72", 84", 96", 108", 120", 132" and 144"high. Yes, we actually make massive 12'high closet systems! We do not make custom heights. Note: Closed ends and backs are only available up to 96"high.

What widths do you offer?

We have seven (7) standard widths of 18"wide, 24"wide, 30"wide, 32"wide, 36"wide, 42"wide and 48"wide. We do offer custom widths. Some restrictions and costs apply for going with custom widths. Call us for more details.

Do you offer backs?

We do offer backs. You will find them in our accessory section. Note: Backs are for aethetics only. They provide no structural purpose.

Shipping Questions

Do you ship to Hawaii, Alaska or Canada? Where do you ship to?

We ship to all 48 states in the continental US. We do ship to Hawaii and Alaska and parts outside the US (Including Canada). Unfortunately, you cannot order online for shipments outside the continental US (i.e. Hawaii, Alaska, Canada and the Caribbean). We can still assist you with getting the lowest shipping rates to these locations (Call us). We ship from San Dimas, California (Approximately 30 minutes east of downtown Los Angeles).

How long will it take to receive my order?

Your Lundia system will be handcrafted in our factory after your order is placed. Our manufacturing time is improving. Current production time is now 8 to 10 weeks. This does not include shipping transit times from our facility in Southern California. Your final invoice with tracking information will be emailed once your order is shipped.

How do you ship?

Standard Delivery will be at your driveway or doorstep. If your order is shipped by UPS, your UPS driver will drop it off at the front of your house or typical UPS drop off area for your home. If your order is shipped by Truck, your order will be dropped of at the front of your driveway on a pallet or in loose boxes. IMPORTANT NOTE: Whether your order comes by UPS or Truck Delivery, your entire order will be shipped in boxes that you can carry into your home.

Do you offer inside delivery?

Depending on your location, we may be able to arrange inside delivery for you. This is at an additional cost and not included with our online shipping charges. You will need to call us to set this up (909) 599-1370.

How will you package my order? What if my order is damaged during shipment?

We spend a great deal of time carefully packing all of our shipments. It is very rare that we have damage during our shipments.
Here is a typical customer review regarding our packaging:
"I also wanted to give kudos to the packaging and shipping department. The care in how our closet components were protectively packaged was second to none. I've never seen anything like it before. Our closet was shipped from southern California across the country and arrived at our home in southern Wisconsin without a single blemish or missing part."
If in the event you have damage during shipping, we will replace any damaged items.

Design Questions

Is it difficult to design a Lundia Closet?

No, it is very easy. Simply begin with a starter frame, continue with add on frames to fill your space. Then add whatever components you want to each frame section.

Click here for more guidance on designing your own closet

Can I have help designing my bookcase or closet?

Absolutely! Just give us a call at (909) 599-1370 or fill out our Design Request.

Click here if you would like to fill out our Design Request Form

Installation Questions

Who installs your system at my home?

We do not have installers. Our system is very easy to install (see below). If you still want someone else to install, any basic handyman can install our product. No special skills or tools are needed.

Is Lundia hard to install?

No, Our closet system is simple to install! In fact, we get rave reviews on how easy it is to install our modular system.
Here are comments from actual customers regarding installation:
"The Lundia Simple Closet is cleverly designed and engineered so that I, a 53-year-old skinny woman with a weak back, was able to put it together without any assistance." Heather M from Gainesville, Florida.
"They are solid wood, but very light weight. I am a 64 year old, small built woman, who was able to put the shelving together myself and move it by myself to the area I needed it in." Dianne G, from New Hill, NC
You can install our entire closet system with an Allen Wrench (Included). We still recommend attachment to the wall only to prevent any possible tip over.

Can I install your closets on carpet, tile or hardwood floors?

Yes, our systems can be installed on any surface including carpeting, wood, tile, and concrete floors. The cover photo on our Catalog shows our closet set up in the middle of a forest!

General Questions

Is Lundia USA the same Lundia I purchased in Europe or at the Container Store?

We do share the same brand and construction methods. However, I’m sorry our products do not interchange in any way. Our Lundia USA is made in inches and Skandia (Lundia from Europe) is made in centimeters. You are welcome to create an entirely new section from us and set it up nearby. It will look very close to what you have….it just won’t fit any of your Skandia shelving. Heights, depths and widths will all be slightly different.

What is your Warranty?

Not only is our warranty a Lifetime Warranty, our product is truly built to last you a lifetime. You won’t find a more time tested product than Lundia. We have commercial and retail installations going back over half a century in time. Our product can be found in well over 10,000 commercial installations throughout America since the 1960's. There is so much Lundia in the U.S. that there is a used market for Lundia. Just go to eBay and type in "Lundia" and see for yourself. Most of this product is at least 25 years old when we only offered in a clear finish or unfinished.

Please click here for details on our Lifetime Warranty